What are cookies?

Cookies are small text files that are placed on your computer by websites that you visit. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

We use this information to

  • recognise you whenever you visit this website (this speeds up your access to the website as you do not have to log in each time);
  • obtain information about your preferences, online movements and use of the internet;
  • carry out research and statistical analysis to help improve our content, products and services and to help us better understand our customer requirements and interests;
  • target our marketing and advertising campaigns more effectively by providing interest-based advertisements that are personalised to your interests; and
  • make your online experience more efficient and enjoyable and improve the browsing experience for all users.

What are the types of cookies used by Sneak?

  1. Site functionality cookies – these cookies allow you to navigate the site and use our features, such as “Add to Bag” and “Recently Viewed Items”.
  2. Site analytics cookies – these cookies allow us to measure and analyse how our customers use the site, to improve both its functionality and your shopping experience.
  3. Customer preference cookies – when you are browsing or shopping on Sneak, these cookies will remember your preferences (like your language or location), so we can make your shopping experience as seamless as possible, and more personal to you. 
  4. Targeting or advertising cookies – these cookies are used to deliver ads relevant to you. They also limit the number of times that you see an ad and help us measure the effectiveness of our marketing campaigns.

The table below provides some information on the cookies which we use on our website:

Our E-commerce platform is hosted by Shopify.co.uk. Please find the link to their Cookie Policy, outlining the types of Cookies and other tracking technologies that can be placed on your device, here.

Cookie Name

What it does

Why is it used

How long it lasts

IDE

Used for serving targeted ads to customers across the web, as well as tracking their conversion on these advertisements.

To better serve advertisements to customers based on their behaviours on site.

1.5 Years

FR

measure and improve the relevancy of advertisements, directly through Facebook.

Used to deliver, measure and improve the relevancy of ads, with a lifespan of 90 days. Measuring the performance of ad campaigns for businesses that use the Facebook Products.

90 Days

CONSENT

Establishes whether or not you have accepted the use of Cookies on a particular website.

To measure and track customers to provide better suggestions, consent needs to be gathered from the customer

180 Days

NID

The NID cookie contains a unique ID Google uses to remember your preferences and other information, such as your preferred language (e.g. English), how many search results you wish to have shown per page (e.g. 10 or 20), and whether or not you wish to have Google's SafeSearch filter turned on.

To improve customer preferences on site based on previous information gathered.

180 days

1P_JAR

Gathers website statistics and track conversion rates.

To understand overall trends and statistics to improve website offerings.

1 Year

__livechat

Used for the customer’s personal customisation of live chat, and when they last used the live chat function.

To ensure live chat customisations are hidden.

2 Years

__lc2_cid

Used for the customer’s personal customisation of live chat, and when they last used the live chat function.

To ensure live chat customisations are hidden.

2 Years

__lc2_cst

Used for the customer’s personal customisation of live chat, and when they last used the live chat function.

To ensure live chat customisations are hidden.

2 Years

__lc_cid

Used for the customer’s personal customisation of live chat, and when they last used the live chat function.

To ensure live chat customisations are hidden.

2 Years

__lc_cst

Used for the customer’s personal customisation of live chat, and when they last used the live chat function.

To ensure live chat customisations are hidden.

2 Years

X-AB

This cookie is used to determine if the visitor has visited the website before, or if it is a new visitor on the website. Sets a unique ID for the session. This allows the website to obtain data on visitor behaviour for statistical purposes.

This is so site preferences and experiences can be monitored/altered based on past visits by the customer.

24 Hours

sc_at

Used to identify a visitor across multiple domains.

to help provide consistent content to customer across separate domains.

1.5 Years

personalization_id

set due to integration with Twitter, allowing customers to share their purchases/outcomes to the platform.

Allows the customer to participate in social sharing on the Twitter platform

2 Years

pixel

Yotpo collects the order id, order amount, and currency and sends the data to Yotpo upon checkout.

This to assist with our customer review service, sending across information that populates an email sent directly from the third party to customers to find out more about how they find their purchase.

1 Year

 

How do I change my cookie settings?

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.

You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Further information about cookies can be found at https://ico.org.uk/for-the-public/online/cookies 

Contacting us

If you have any queries about this Policy, require further information or wish to lodge a complaint, you can use the details below to contact us:

FAO: Ryan Palmer
ryan@sneakenergy.com
Queens House 4th Floor, Queens House, 32/34 Queen Street, Manchester, England, M2 5HT.