FAQ

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  • GENERAL INFORMATION

    • What is Sneak?

    • What do the flavours taste like?

    • How long will it take for me to feel the effects of Sneak, and how long will the effects last?

    • Is Sneak more expensive than other energy drinks?

    • How will Sneak improve my performance?

    • How do I make Sneak?

  • PRODUCTS

    • Is Sneak vegan?

    • How much sugar is in Sneak?

    • What's in Sneak?

    • How much caffeine is in a serving?

    • How much caffeine can I have per day?

    • Does Sneak contain sweeteners?

    • Is Sneak safe for everyone to drink?

    • What size guide is your clothing made to?

    • I’m diabetic, can I drink Sneak?

    • Has Sneak been FDA-approved?

    • How long do tubs last after opening?

    • Do Sneak Shakers come with something to mix up the formula?

    • Are the Shakers dishwasher-safe?

  • PAYMENT

    • What payment methods do you accept?

    • My order failed, but funds have been taken!

    • Why does my bank statement show two transactions for the same order? Was I charged twice?

    • Where do I enter my discount code?

  • TRACK MY ORDER

    • How do I track my order?

  • SHIPPING

    • How long does UK shipping take?

    • How much does UK delivery cost?

    • How long is shipping for the rest of the world and how much does this cost?

    • When will I receive my tracking information?

    • My parcel has not had a scan for a while. What should I do?

    • My parcel has been marked as delivered but I have not received it. What should I do?

    • I selected standard delivery but cannot see my Evri (Hermes) tracking number.

    • Why has my parcel been passed over to Evri (Hermes)?

    • Can I redirect my order to a different address after it's been shipped?

  • MADE TO ORDER MERCH

    • What are the washing guidelines on the clothing?

    • How long will my merch take to arrive?

    • If i order a non-merch item and a merch item will they arrive together?

    • What is the sizing of the clothing?

    • How can I track my order?

    • How long will my order take to dispatch?

    • How long do I have to return my item?

    • What is the fabric composition of the clothing?

    • Returns

  • ORDERS

    • How can I cancel my order?

    • How can I change my order?

    • Where can I check my order status?

    • I haven't received an order confirmation email. What should I do?

    • Can I get a return/exchange?

    • My order is marked as fulfilled but I have not received?

    • How do I return my item?

  • SPONSORSHIPS

    • How do I get a sponsorship with Sneak?

  • SNEAK ELITE

    • What is Sneak Elite?

    • How can I sign up for Sneak Elite?

    • What changes have been made to Elite?

    • Do I have to start again? Will I lose my points?

    • What is the new tier system?

    • How do I earn points?

    • How long does it take to get promoted to the next tier?

    • How do I redeem my Sneak Elite points?

    • How do I refer a friend?

    • How many friends can I refer?

    • What happens if I don't spend enough to stay in my tier?

    • What can I buy with my points?

    • What are the exclusive products in each tier?

    • Will my points expire?

  • OTHER

    • Can I mix Sneak with milk/soda? Can I combine flavours? Can I use a Sodastream with Sneak?

    • Will my favourite flavour / merch be restocked?

    • When are you dropping new flavours/merch?

  • OFFERS

    • Can i use my discount code with other offers?

    • Free gift with orders

    • Will my free gift be automatically added?

    • Can I use SMS sing-up code with Limited edition launch products

  • SNEAK HOLIDAY CLUB

    • OK stop teasing us, what are the flavours/ what is the flavour?

    • What does the full collection include and what are the prices?

    • And when does it drop?

    • And let me guess, it’s limited?

    • Will there be early access?

    • Will there be order limits?

    • Are there going to be sachets?

    • Will the tubs be available on subscription?

    • What are the details of the Shaker?

    • Is the Shaker dishwasher safe?

    • Do the shakers come in a box?

    • What are the details of the Drinks Lilo?

    • Are there any care instructions?

    • How are the Drinks Lilo’s shipped?

    • What are the details of the Beach Towel?

    • What are the washing guidelines for the merch?

    • What are the sizes of the Sneak Holiday Club T-shirts?

    • Washing guidelines for clothing?

    • What are the delivery timeframes for Clothing?

    • What are the details of the Holiday Club Surfboard?

    • How long do the Surfboards take to arrive?

    • Are there any care guidelines for the Surfboard?

    • Are there any additional delivery costs?

    • When will I receive tracking information?

    • Am I able to cancel my order?

    • How long will it take for me to receive my confirmation email for the resort booking?

    • Can I submit a reservation request more than once a day?

  • ROCKET PUNCH

    • OK stop teasing us, what’s the flavour?

    • Talk to us about price?

    • Will there be any Rocket Punch Merch available to buy?

    • And when does it drop?

    • And let me guess, it’s limited?

    • Will there be order limits?

    • Are there going to be sachets?

    • Can I subscribe to Rocket Punch?

    • Why is Rocket Punch US being released in the UK?

    • What does the full collection include and what are the prices?

    • Does this taste different to the US Version?

    • What are the different ingredients from the US version?

    • And let me guess, it’s limited?

    • Are there going to be sachets?

    • Will the tubs be available on subscription?

    • Will Rocket Punch be coming to the EU?

    • Will the tubs be included in STACK10?

  • Social

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